How Science On Call Helps Keep Your Staff Happy

Reducing technology frustration can make your restaurants a better place to work.

For a variety of reasons, it’s a difficult time to work in a restaurant right now. 

Staff are stretched thin. Customer expectations are getting more robust by the day. Robotics and automation are putting the future of the service industry into question.

Given staffing shortages, it’s never been more important to retain the employees who are faithfully manning your registers, prep stations, and grills. Owners and operators of QSR and fast-casual restaurants are searching for ways to lighten their employees’ workload and keep staff happier. 

There’s one often-overlooked area that can contribute greatly to staff morale: restaurant technology. Owner/operators should aim to do two things:

At Science On Call we’re dedicated to helping owners and operators achieve both of these objectives. Our team of restaurant technologists has worked with hundreds of QSR and fast-casual chains as a 24/7 restaurant tech help desk — powered by humans and boosted by AI. If it has to do with implementing, integrating, or fixing tech, we’ve probably dealt with it.

Think of us as your restaurant tech backup plan. If something goes wrong with a platform, we’re here to help resolve it quickly — and reduce your staff’s anxiety and frustration.

Here are three ways that Science On Call benefits your staff and keeps them wanting to come back to work each day: 

Don’t just address tech problems — address them quickly.

Sure, we spend all day raving about our restaurant technologists. But the most impactful feedback comes from our customers. Here’s some real feedback from some of our QSR and fast-casual clients:

  • “Response time was great!”

  • “Excellent speed of resolution on a weekend morning - THANK YOU!”

  • “Quick Response”

  • “Prompt response and follow up”

  • “Great customer service and quick turnaround.”

Do you notice a theme? It’s all speed and quick resolutions.

Tech problems historically have a snowball effect. If a single system is down, it makes every part of a worker’s life more difficult. That’s why we’re committed to solving most problems in 15 minutes or less. Staff can go back to business as usual, faster. 

Fewer technology woes = fewer customers getting upset.

Let’s keep it real: getting yelled at by customers sucks. Unfortunately, rude customer behavior is pretty commonplace in the QSR and fast-casual world.

Sometimes, technology can be a further source of friction. Let’s say you’re out of an ingredient, but a staff member can’t 86 an item with that ingredient on your DoorDash account. If customers keep ordering the item, they won’t get what they want. Now you have angry customers.

What if a POS goes down, and customers can’t complete their orders? What if your inventory software isn’t performing and you run out of crucial supplies?

A 24/7 help desk like Science On Call can help limit these potential roadblocks that anger customers. Better tech = fewer unhappy customers = happier employees. Win, win, win.

Free up employees for the parts of the job they actually enjoy.

“I joined the restaurant industry so I could spend all day on the phone with my tech service reps!”....said no one ever.

The truth is, your staff members could’ve signed on for a variety of reasons. Maybe they enjoy being part of the crew, the fast-paced grind, or they love delivering culinary experiences to customers. Whatever it may be, it probably doesn’t tie back to faulty technology.

When Science On Call’s restaurant technologists help you achieve quick resolutions, you free up your staff to focus on the parts of the job they actually want to do. That’s a powerful way to keep your staff engaged and fulfilled.

Get started with Science On Call

Restaurant staffing shortages don’t seem to be going away. Owners/operators need every tool in their belt to retain their employees.

Science On Call is here to help. Our lightning-fast, AI-powered help desk was built with restaurants in mind. We offer 24/7/365 tech support services to anticipate and solve everyday restaurant tech issues. No matter the system —point of sale, internet, Wi-Fi, online ordering, email, phone — we’ve got you covered.

You and your staff can text, call, or email our dedicated team of restaurant technologists whenever you need help. Our team utilizes a proprietary database of technology resolutions from hundreds of restaurants to solve the most common tech problems in a matter of minutes — and we’re using AI to help predict those problems before they happen.

Your hosts, cashiers, line cooks, and shift managers are the lifeblood of your restaurant. Schedule a quick chat with one of our restaurant technologists to give your staff the quickest path to tech resolutions.

Science On Call